Assessing the Effectiveness and Efficiency of E-Services in Georgia

The purpose of the report is assessment of effectiveness and efficiency of 5 e-services implemented in Georgia, namely – E-declaration, E-tenders, E-auction, E-notary and the public service portal. The report provides recommendations based on the evaluated cases for improving the existing services and serves as good lessons learnt for future initiatives in this direction. Furthermore, the report serves as guidelines for the public sector as well as the civil society organizations and experts on the methods to design user-centered public e-services and evaluate their impact for users and government efficiency. The study is being carried out in cooperation with Estonian Praxis Center for Policy Studies.